Chofetz Chaim Daily 21 Elul 9:10 If you see that a store intends to cheat a customer, (overpriced more than 1/6, uses false scales, pretends junk is quality), you must warn the customer to stay away.
Chofetz Chaim Daily 22 Elul 9:11 If the buyer already made a purchase and has a valid claim (was cheated more than 1/6 & not too long since purchase), you should tell buyer if you fulfill these conditions: a) don’t exaggerate b)intend litoeles* c)try to rebuke seller first d)try alternative method first e)make sure the buyer won’t tell seller your name.
*be sure that the buyer is the type to try to recoup his loss. If he’ll just be upset, then may not tell him. On the contrary you should lie and praise his purchase
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